Pure broadband how does it work




















Buffer Tuning does not alter video content and should not directly introduce any adverse impact to the viewing experience. Pure Talk offers prepaid plans with pre-established allotments of data.

Customers may determine their remaining data and account balance by calling customer service. No, Pure Talk does not favor certain websites or Internet applications by blocking or throttling lawful internet traffic on the basis of content, application, service, user, or use of non-harmful devices on its Broadband Services.

Nor does Pure Talk modify particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards, subject to reasonable network management. In response to a specific security threat against the networks of our Underlying Carriers or our customers, we or our Underlying Carrier may occasionally need to limit the flow of traffic from certain locations or take other appropriate actions.

Additionally, our Underlying Carrier may favor some traffic over other traffic to address the needs of emergency communications, law enforcement, public safety, or national security authorities, consistent with or as permitted by applicable law. Our Underlying Carrier utilizes a copyright alert process to respond to alleged copyright infringement activities using peer-to-peer file sharing and attempts to educate customers about the importance of protecting copyright and lawful use of content available over the Internet.

Under the program, content owners may notify our Underlying Carrier of alleged copyright infringement based on the IP address of a user. Our Underlying Carrier will pass the request to us, and then we will attempt to identify a subscriber account based on that IP address and forward a copyright alert to that subscriber, advising the subscriber of the allegation and providing information about online copyright infringement, so that the subscriber, as the account holder, can take steps to prevent any future possible infringement using the Broadband Services.

If a subscriber receives additional alerts, we may temporarily redirect the subscriber to a webpage where the subscriber must review material on the importance of copyright and the lawful use of content available over the Internet. Subscriber personal information is protected throughout this process—we will not provide such information to content owners unless required to do so by court order. However, our Underlying Carrier proactively monitors network activity to help guard against a wide range of security threats, including viruses, botnets, worms, distributed denial of service attacks, SPAM, and other harmful activity.

We cannot guarantee that you will not encounter unwanted, harmful, or malicious internet traffic while using our Broadband Services and encourage you to adopt your own reasonable security practices. Our Underlying Carrier uses a variety of network tools to monitor network activity and health to maintain its stability and functionality, to protect the network against threats, and for other operational purposes.

As our service provider, our Underlying Carrier stores the information it gathers through this monitoring for only as long as we have a business purpose for our Underlying Carrier to maintain it. Our Privacy Policy further describes how we collect, use, and share this information.

If our Underlying Carrier detects a security threat, it will typically attempt to isolate the threat and minimize the impact to network services. It may use a variety of security measures to protect the network, including blocking malicious or unlawful traffic, redirecting the flow of traffic over some portions of the network, or taking other actions to address the threat.

For example, it blocks certain ports that transfer malicious or disruptive traffic such as Ports 25, , , , and and may block additional ports in the future based upon threat assessments. It also attempts to limit actions to the specific portions of the network or customer base impacted by the security threat and only for as long as necessary to mitigate the threat.

In doing so, it seeks to avoid disrupting network service to customers. We and our Underlying Carrier may use information derived from these activities to identify and address security issues or to notify subscribers of issues. Devices must also be used in a manner consistent with our Terms and Conditions, including our Authorized Use policy. For example, some data plans are designated for use with only a basic phone or smartphone, in which case customers may not use their devices as a personal hotspot while other plans explicitly allow customers to use their devices as a personal hotspot.

Our Underlying Carrier has retired its 2G network, and as a result, 2G-only capable devices will not be activated to attach to our Broadband Services. End-to-end performance of your service can depend on a variety of factors, many of which are outside of our control, including: your location relative to our coverage area, your proximity to a cell site, the capacity of the cell site, the number of other subscribers connected to the same cell site, the number of subscribers simultaneously using the network, the services other users are using, topography, weather, obstructions, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, the applications you are using, the server with which you are communicating through your usage, the destination of your Internet traffic, overall traffic on the Internet, whether there are network outages, and applicable network management practices as discussed above.

In addition, our Underlying Carrier has designed its wireless services to provide our customers with a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including, but not limited to, a temporary reduction in speed to minimize the likelihood of dropped calls. They have been delivering fast, reliable and cost-effective broadband solutions for residents and business in Hull since Being one of Hull's leading internet providers, Pure Broadband has to come across as a professional and reliable company who can help customers switch from their current provider, whether they are a B2C or B2C customer.

We started by redefining Pure's sub-brands into "Pure Home" and "Pure Business" so that they clearly define their target audiences. Any other questions please contact our support team if you're an existing customer or our sales team if you're enquiring about switching to purebroadband.

Use our handy postcode checker. Simply click here then enter your postcode in our checker and the packages available to you will be revealed. Get in touch with our team if you have any other questions about this. Get in touch with our sales team on You can call us on at the earliest convenience to rearrange. We require a minimum of 48 hours notice. Our payment method is direct debit.



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